Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
نویسندگان
چکیده
منابع مشابه
Service Quality Attributes Affecting Customer Satisfaction for Bus Transit
In this article a tool for measuring customer satisfaction in public transport is proposed. Specifically, a structural equation model is formulated to explore the impact of the relationship between global customer satisfaction and service quality attributes. The public transport service analyzed is the bus service habitually used by University of Calabria students to reach the campus from the u...
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Bus systems are unstable without considering any control. Thus, we are able to consider some control strategies to alleviate this problem. A holding control strategy is one commonly used real-time control strategy that can improve service quality. This paper develops a mathematical model for a holding control strategy. The objective of this model is to minimize the total cost related to passeng...
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ژورنال
عنوان ژورنال: Journal of Public Transportation
سال: 2007
ISSN: 1077-291X,2375-0901
DOI: 10.5038/2375-0901.10.3.2